FAQs

  My PetVoice "goes off" when my pet shakes their head hard or during rough play.
  Pets can wear several tags, one for their license, micro chip tag and possibly an owners tag bought from a pet store. These tags can hit just the right spot and activate your PetVoice.  In every instance we have been able to rearrange the tags so they "do not" trigger the playback button causing accidental plays to the recorder.  You might need to try several different arrangements but you will succeed in minimizing this occurrence. PetVoice has included an additional 3/4 inch ring to your package to aid in this process.  

  What do I do if the battery fails to play recorded message on the PetVoice device?
  Your PetVoice recorder is very durable and able to play it's message nearly 400 times. If your PetVoice recorder ever fails to playback your contact message, return it to us for a FREE replacement. Please include $4.95 to cover the cost of shipping and handling. We are committed to providing a lifetime of protection for your pet.

  Is PetVoice water proof?
  It is water resistant which means any casual wetness such as getting caught in the rain during a walk should not harm the unit. We do not recommend swimming or wearing it at bath time. In the event that the unit becomes wet and stops functioning, allow it to totally dry out for several hours or overnight. In most cases once the unit has dried out completely it should return to its normal function. If your PetVoice recorder ever fails to playback your contact message, return it to us for a FREE replacement. Please include $4.95 to cover the cost of shipping and handling.

  What happens if the red heart unit breaks?
 The PetVoice tag is very well built to our exacting specifications but anything is possible. That is why we offer a 100% replacement policy.  Which states that if the PetVoice unit breaks or fails to play for whatever reason, simply return it to us and we will replace it FREE of charge. Please include $4.95 for postage and handling.

  Is PetVoice transferable to another pet?
  Yes,  If your existing pet passes on and you wish to transfer your PetVoice unit to the next pet of a DIFFERENT name. Simply return the red heart PetVoice unit  to us and we will replace it FREE of charge. Please include  $4.95 for postage and handling. This enables you to start a new profile on-line with a new pet canceling your previous profile with old information.

      Yes,  If your existing pet passes on and you wish to transfer your PetVoice unit to the next pet of a SAME name as your previous pet.  Simply go on-line to update your new information on your pet.

      No, If your pet passes and you wish to keep the heart shaped PetVoice device as a heirloom your new pet will need a new "unused" PetVoice unit costing $29.95 and register as a new pet on our National Pet Registry.

  How safe is my contact information on-line? 
  We at PetVoice are serious about guarding your privacy. We do not sell mailing lists or share your information with anyone. With that said please remember that the person who finds your pet might be a stranger. You should only post the information you wish to share with someone who might find your pet. Remember, you are in control of the information that you provide us with. Please be responsible and update that information if and when it changes. Keeping your information current will aid in your pets recovery. 

  Is my credit card information safe?
  Yes, that is why we use PayPal as a credit card processor. We never see or store your credit card information.

  Do I have to be a PayPal user to purchase?
  No, PayPal allows you to purchase with your credit card without signing up as a PayPal user. This gives you all the safeguards offered to PayPal users in protecting your valuable information.

  What happens if my contact phone number changes on the red heart shaped recorder?
  We recommend using your cell phone number as a contact phone number since cell phone numbers usually travel with you when you move. In the event that your contact number that is recorded on the PetVoice device does change, Simply return the red heart PetVoice unit  to us and we will replace it FREE of charge. Please include  $4.95 for postage and handling.